We take great pride and care in building your custom prints. The photos that you upload allow us to see a glimpse of your world, and we share in the experiences and memories with you. We do not make any alterations to your custom uploads after you have submitted your order.
We print to order for all purchases, so unfortunately, we are unable to offer a refund or replacement for custom items since it is unique to you. We also cannot provide free reprints or refunds where the original image was not of sufficient quality.
We recommend taking your time to select the perfect print for your space - or feel free to ask us for advice if you would like a second opinion. We would love to help you.
If there was an error in production that we determine to be our fault, we will replace the item at no charge to you. Please reach out to us, within 30 days from the date you placed your order, and create a support ticket here and we’ll be happy to help.