Thank you for your purchase! Your satisfaction is incredibly important to us, if you've experienced any issue with an item that you've ordered from us we would love to be of further assistance! For Email inquiries Please allow 5-7 business days for one of our customer service representatives to respond in the order in which they were received.
 
Our customer service team is working diligently to respond to all questions they receive in the order in which they receive them. Please note,
Emailing mulitple times or commenting on your support thread will push you to the bottom of the queue, so please bear with us as we work to get
everyone taken care of - we appreciate your patience!

- I haven't received my order

You can find details about our shipping windows per product type by visiting our Shipping Info Page,

- My order was damaged

We will issue a replacement for damaged or defective items, all we ask is that the customer contacts us within 14 Days of receiving the order. If the product is Out of Stock, a refund of the merchandise and shipping will be given. All original packaging must be kept until you are notified otherwise. Please submit a support ticket, or Contact Customer Support at support@smallwoodhome.com.

- I've only received part of my order, when will the rest ship?

Don't worry if you've only receieved part of the order that you've placed, we haven't forgotten about it! Due to differing ship times across our products your items may arrive at different times since we like to get them out to you as soon as they become available - as soon as a label is printed for the items you're expecting, you will receive an email with a new tracking number for that shipment!

- I received the wrong order

Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at support@smallwoodhome.com within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.

- I'm not satisfied with my order

We're so sorry to hear the item you purchased didn't meet your expectations. Your satisfaction is extremely important to us and as long as you meet the criteria for our return policy and reach out to us within 14 days of receiving your order, we'll do what we can to get your item returned and have you shopping again in no time!

- How can I track my order

Once your order is shipped you will receive a shipping notification that contains tracking information for the item. You can also access this information by logging into your account and selecting the order number in question.

- My question isn't answered here - is there someone I can talk to? 

Of course! Please fill out our support ticket form here, and once its received one of our Customer Support Representatives will be happy to help you with your inquiry. Thanks for visiting!

Thank you for your purchase! Your satisfaction is incredibly important to us, if you've experienced any issue with an item that you've ordered from us we would love to be of further assistance! For Email inquiries Please allow 5-7 business days for one of our customer service representatives to respond in the order in which they were received.
 
Our customer service team is working diligently to respond to all questions they receive in the order in which they receive them. Please note,
Emailing mulitple times or commenting on your support thread will push you to the bottom of the queue, so please bear with us as we work to get
everyone taken care of - we appreciate your patience!

- I haven't received my order

You can find details about our shipping windows per product type by visiting our Shipping Info Page,

- My order was damaged

We will issue a replacement for damaged or defective items, all we ask is that the customer contacts us within 14 Days of receiving the order. If the product is Out of Stock, a refund of the merchandise and shipping will be given. All original packaging must be kept until you are notified otherwise. Please submit a support ticket, or Contact Customer Support at support@smallwoodhome.com.

- I've only received part of my order, when will the rest ship?

Don't worry if you've only receieved part of the order that you've placed, we haven't forgotten about it! Due to differing ship times across our products your items may arrive at different times since we like to get them out to you as soon as they become available - as soon as a label is printed for the items you're expecting, you will receive an email with a new tracking number for that shipment!

- I received the wrong order

Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at support@smallwoodhome.com within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.

- I'm not satisfied with my order

We're so sorry to hear the item you purchased didn't meet your expectations. Your satisfaction is extremely important to us and as long as you meet the criteria for our return policy and reach out to us within 14 days of receiving your order, we'll do what we can to get your item returned and have you shopping again in no time!

- How can I track my order

Once your order is shipped you will receive a shipping notification that contains tracking information for the item. You can also access this information by logging into your account and selecting the order number in question.

- My question isn't answered here - is there someone I can talk to? 

Of course! Please fill out our support ticket form here, and once its received one of our Customer Support Representatives will be happy to help you with your inquiry. Thanks for visiting!