- FREQUENTLY ASKED QUESTIONS -
- Do your items run true to size / is there a sizing chart available?
The majority of our items fit true to size (TTS), if our design team has noted sizing recommendations outside of that norm, it will be stated in the item descripton.
- Will we be restocking certain items after they sell out?
Not usually, but we do get daily returns that are made available again on the website, so come back and see us!
- What materials are your clothing items made of?
Every fabric we use is specificaly chosen for the item it will be made into with the goal of wrapping your kids in both comfort and quality - check each individual product for specific details on its base material.
- What's your return policy?
In order to return an item you must contact us within 14 days of receiving your order. The item must be in good/new condition and clothing must be new, unwashed, in the original packaging with all tags attached. If these requirements are not met, the request will be denied. If you return items that have been denied, the items will be returned to you at your cost. | to view our entire return policy visit our customer support page HERE.
- When will my items ship?
Items typically ship between 3-5 business days. However please note, Black Friday and other large sales can delay ship times to 5-10 business days
- Do you restock sold out items?
Unless an item is returned and placed back into inventory, once our items are gone they're gone! In the cases when a returned item is loaded back inot our inventory it does become available again on our website - so check back just in case, we'll keep our fingers crossed for you!
- My question isn't answered here, is there someone I can talk to?
Of course! Email us at Support@smallwoodhome.com and one of our Customer Service Representatives will be happy to help you with your inquiry. Thanks for visiting!