- Our Standard Return Policy
An item may be returned within 14 days of delivery for refund of merchandise less original shipping and return shipping if the item is in “like new” condition or clothing has not been used, washed or worn. Contact Customer Support to return an item, and receive a return label. Once the returned product is received at our warehouse, a refund less the cost of original and return shipping will be issued within 7 days.
Items that cannot be returned for refund are items that are: Clearance, Final Sale, Warehouse Sale, Last Call etc.
If an item is returned to us that is not authorized for return or refund, we will attempt to contact you up to 3 times. If we receive no response after 30 days, you forfeit your right to have the item returned to you.
We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.
- Damaged or Defective returns
We will issue a replacement for damaged or defective items, all we ask is that the customer contacts us within 14 Days of receiving the order. If the product is Out of Stock, a refund of the merchandise and shipping will be given. All original packaging must be kept until you are notified otherwise. Contact Customer Support at email@example.com
Textile items that have been treated outside of our care instructions are not eligible for refund or return.
- Incorrect item returns
Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at firstname.lastname@example.org within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.
- Sales & Clearance Sales
All sale prices are subject to change without notice. Items listed as Clearance, Final Sale, Last Call, Warehouse Sale etc. are Final Sale. No returns, exchanges, refunds, or store credits will be offered for these products. No exceptions.
If an item goes on sale within 24 hours of your order, we will refund the difference to your original payment method.
- Discount codes and promotions
Discount Codes and Promotions are offered for a limited time and only one discount code can be used per order. Discounts are not automatically applied to your order unless stated. The code must be entered at check out. If the discount code hasn’t expired and is valid with the items in your cart, the subtotal will be adjusted accordingly once entered. Discount codes cannot be combined with any other offer and cannot be applied to previous purchases. Additional exclusions and restrictions may apply.
If an item that you purchased is discounted or goes on sale within 24 hours of purchase, we will issue a store credit for the difference. Please note that this price adjustment constitutes the item as now being on Sale or Clearance and it cannot be returned.
- Order cancellations
An order can only be cancelled prior to shipment for a full refund. Once an item has been shipped it cannot be changed or cancelled. Please refer to the Standard Returns section of the policy for returning orders.
- Lost or stolen packages
If an order does not reach the intended address and is deemed lost, we will contact the carrier and report the package so that an investigation can begin. If the order cannot be located, a new order will be sent to the customer within 7 days.
We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.
- My question isn't answered here, is there someone else I can talk to?
Of course! Email us at Support@smallwoodhome.com and one of our Customer Service Representatives will be happy to help you with your inquiry. Thanks for visiting!