Here are a handful of the most frequent inquiries we receive - If you don't see the answer to your question here, please feel free to reach out by opening a support ticket with one of our Customer Service Representatives so we can help answer your questions!

- Shipping FAQs

- When will my order ship?

All orders are made to order. This means that your order will not be created until it has been submitted. Your order will be processed as soon as possible, but we do try our best to complete the oldest orders first. Please take note of the shipping time frame listed in the description for each product. Most orders ship within 7-14 days from the time your order is received.

- Do you offer multiple shipping options?

Unfortunately we do not offer expedited shipping at this time. However, we hope to offer this service in the future to better serve our customers who need to rush an order.

- How are my items shipped?

Your items are picked and packed in the order that they are received. There are certain product types that do not ship together. For instance, if you ordered a wood-framed sign and a wood wall photo, those items will be split and shipped separately. If you receive a partial order, please know that we are doing our best to ship the remainder of your items in a timely manner and as close to the other items as possible.

- Do you provide tracking information for my order?

Yes. Once your order has been fulfilled you will receive a shipment notification by email. This email will be sent to the address you used when you placed the order and will include a tracking number. If you ordered multiple items there is a chance that the items could be split and shipped in separate packages. We do our best to ship all of your items as close together as possible. If your order is split, you will receive separate shipping notifications per package.

- Can I change my shipping information?

If an address is entered incorrectly on your order, please contact Customer Support as soon as possible so that a correction can be made. If the order has not shipped, we can make the necessary changes. We are unable to make changes once the order has been shipped and are not responsible for packages sent to incorrect addresses entered by the customer.

If the order is returned to us due to wrong or insufficient address, the customer is responsible for return shipping. 

You can change your saved addresses at any time by updating your account information.

- I only received part of my order. When will the rest ship?

Due to differing ship times across our products, your items may arrive at different times since we like to get them out to you as soon as they become available. So, if you've only received part of your order, don't worry - we havent forgotten about it! As soon as a label is printed for the items you're expecting, you will receive an email with a new tracking number for that shipment!

- Do you offer international shipping?

Yes, we do offer shipping to Canada. We also offer shipping to Alaska and Hawaii.

- Returns FAQs

- Our Standard Return Policy

An item may be returned within 14 days of delivery for refund of merchandise less original shipping and return shipping if the item is in “like new” condition or clothing has not been used, washed or worn. Contact Customer Support to return an item, and receive a return label. Once the returned product is received at our warehouse, a refund less the cost of original and return shipping will be issued within 7 days.

Items that cannot be returned for refund are items that are: Clearance, Final Sale, Warehouse Sale, Last Call etc.

If an item is returned to us that is not authorized for return or refund, we will attempt to contact you up to 3 times. If we receive no response after 30 days, you forfeit your right to have the item returned to you.

We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.

- Damaged or Defective returns

We will issue a replacement for damaged or defective items, all we ask is that the customer contacts us within 14 Days of receiving the order. If the product is Out of Stock, a refund of the merchandise and shipping will be given. All original packaging must be kept until you are notified otherwise. Contact Customer Support at support@smallwoodhome.com

Textile items that have been treated outside of our care instructions are not eligible for refund or return.

- Incorrect item returns

Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at support@smallwoodhome.com within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.

- Sales & Clearance Sales

All sale prices are subject to change without notice. Items listed as Clearance, Final Sale, Last Call, Warehouse Sale etc. are Final Sale. No returns, exchanges, refunds, or store credits will be offered for these products. No exceptions.

If an item goes on sale within 24 hours of your order, we will refund the difference to your original payment method.

- Discount codes and promotions

Discount Codes and Promotions are offered for a limited time and only one discount code can be used per order. Discounts are not automatically applied to your order unless stated. The code must be entered at check out. If the discount code hasn’t expired and is valid with the items in your cart, the subtotal will be adjusted accordingly once entered. Discount codes cannot be combined with any other offer and cannot be applied to previous purchases. Additional exclusions and restrictions may apply.

If an item that you purchased is discounted or goes on sale within 24 hours of purchase, we will issue a store credit for the difference. Please note that this price adjustment constitutes the item as now being on Sale or Clearance and it cannot be returned.

- Order cancellations

An order can only be cancelled prior to shipment for a full refund. Once an item has been shipped it cannot be changed or cancelled. Please refer to the Standard Returns section of the policy for returning orders. To cancel your order, please fill out our cancellation form

- Lost or stolen packages

If an order does not reach the intended address and is deemed lost, we will contact the carrier and report the package so that an investigation can begin. If the order cannot be located, a new order will be sent to the customer within 7 days.

We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.

- Order Issues FAQs

- I haven't received my order

You can find details about our shipping windows per product type by visiting our Shipping Info Page,

- My order was damaged

We will issue a replacement for damaged or defective items, all we ask is that the customer contacts us within 14 Days of receiving the order. If the product is Out of Stock, a refund of the merchandise and shipping will be given. All original packaging must be kept until you are notified otherwise. Please submit a support ticket, or Contact Customer Support at support@smallwoodhome.com.

- I've only received part of my order, when will the rest ship?

Don't worry if you've only receieved part of the order that you've placed, we haven't forgotten about it! Due to differing ship times across our products your items may arrive at different times since we like to get them out to you as soon as they become available - as soon as a label is printed for the items you're expecting, you will receive an email with a new tracking number for that shipment!

- I received the wrong order

Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at support@smallwoodhome.com within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.

- I'm not satisfied with my order

We're so sorry to hear the item you purchased didn't meet your expectations. Your satisfaction is extremely important to us and as long as you meet the criteria for our return policy and reach out to us within 14 days of receiving your order, we'll do what we can to get your item returned and have you shopping again in no time!

- How can I track my order

Once your order is shipped you will receive a shipping notification that contains tracking information for the item. You can also access this information by logging into your account and selecting the order number in question.

- Clothing FAQs

- Do your items run true to size / is there a sizing chart available

The majority of our items fit true to size (TTS), if our design team has noted sizing recommendations outside of that norm, it will be stated in the item descripton.

- Will we be restocking certain items after they sell out?

Not usually, but we do get daily returns that are made available again on the website, so come back and see us!

- What materials are your clothing items made of?

Every fabric we use is specificaly chosen for the item it will be made into with the goal of wrapping your kids in both comfort and quality - check each individual product for specific details on its base material.

- What is the return policy for clothing?

In order to return an item you must contact us within 14 days of receiving your order. The item must be in good/new condition and clothing must be new, unwashed, in the original packaging with all tags attached. If these requirements are not met, the request will be denied. If you return items that have been denied, the items will be returned to you at your cost. | to view our entire return policy visit our customer support page HERE.

- Do you restock sold out items?

Unless an item is returned and placed back into inventory, once our items are gone they're gone! In the cases when a returned item is loaded back inot our inventory it does become available again on our website - so check back just in case, we'll keep our fingers crossed for you!

- Installation FAQs

- How do I display my new wall scroll?

Every scroll we ship out comes with magnets and instructions, but just in case yours didn't, or the instructions get missplaced, you can view the instructions here

- How do I display my new hanging canvas?

Every canvas we ship out comes with twine and instructions, but just in case yours didn't, or the instructions get missplaced, you can view the instructions here

- How do I display my new wood wall photo?

Every wood wall photo we ship out comes with a triangle hook and installation instructions, but just in case yours didn't, or the instructions get missplaced, you can view the instructions here

- How do I display my new wood photo ornaments?

Every wood photo ornament we ship out comes with an eye hook and installation instructions, but just in case yours didn't, or the instructions get missplaced, you can view the instructions here

- How do I display my new wood framed sign?

Thank you for your purchase! You can view our installation instructions for wood framed signs here

- General FAQs

- Do you offer custom products?

We sure do! You can design your items by using our custom creator to add your favorite photos and text to wood framed signs, hanging canvases, and wood wall photos.

- What payment options do you accept?

We accept all major credit cards, PayPal, Venmo, Apple Pay, and Amazon Pay

- Do you restock the items that are sold out?

When an item other than a clothing item shows as "out of stock" on its product page it does mean that we're not currently selling it because our inventory was exhausted. We do recommend you check back soon though, as we do make an effort to restock our higher demand items for you! -- For our clothing, unless an item is returned and placed back in inventory, once our items are gone they're gone! In the cases when a returned item is loaded back into our inventory it does become available again on our website - so check back just in case, we'll keep our fingers crossed for you!

Here are a handful of the most frequent inquiries we receive - If you don't see the answer to your question here, please feel free to reach out by opening a support ticket with one of our Customer Service Representatives so we can help answer your questions!

- Shipping FAQs

- When will my order ship?

All orders are made to order. This means that your order will not be created until it has been submitted. Your order will be processed as soon as possible, but we do try our best to complete the oldest orders first. Please take note of the shipping time frame listed in the description for each product. Most orders ship within 7-14 days from the time your order is received.

- Do you offer multiple shipping options?

Unfortunately we do not offer expedited shipping at this time. However, we hope to offer this service in the future to better serve our customers who need to rush an order.

- How are my items shipped?

Your items are picked and packed in the order that they are received. There are certain product types that do not ship together. For instance, if you ordered a wood-framed sign and a wood wall photo, those items will be split and shipped separately. If you receive a partial order, please know that we are doing our best to ship the remainder of your items in a timely manner and as close to the other items as possible.

- Do you provide tracking information for my order?

Yes. Once your order has been fulfilled you will receive a shipment notification by email. This email will be sent to the address you used when you placed the order and will include a tracking number. If you ordered multiple items there is a chance that the items could be split and shipped in separate packages. We do our best to ship all of your items as close together as possible. If your order is split, you will receive separate shipping notifications per package.

- Can I change my shipping information?

If an address is entered incorrectly on your order, please contact Customer Support as soon as possible so that a correction can be made. If the order has not shipped, we can make the necessary changes. We are unable to make changes once the order has been shipped and are not responsible for packages sent to incorrect addresses entered by the customer.

If the order is returned to us due to wrong or insufficient address, the customer is responsible for return shipping. 

You can change your saved addresses at any time by updating your account information.

- I only received part of my order. When will the rest ship?

Due to differing ship times across our products, your items may arrive at different times since we like to get them out to you as soon as they become available. So, if you've only received part of your order, don't worry - we havent forgotten about it! As soon as a label is printed for the items you're expecting, you will receive an email with a new tracking number for that shipment!

- Do you offer international shipping?

Yes, we do offer shipping to Canada. We also offer shipping to Alaska and Hawaii.

- Returns FAQs

- Our Standard Return Policy

An item may be returned within 14 days of delivery for refund of merchandise less original shipping and return shipping if the item is in “like new” condition or clothing has not been used, washed or worn. Contact Customer Support to return an item, and receive a return label. Once the returned product is received at our warehouse, a refund less the cost of original and return shipping will be issued within 7 days.

Items that cannot be returned for refund are items that are: Clearance, Final Sale, Warehouse Sale, Last Call etc.

If an item is returned to us that is not authorized for return or refund, we will attempt to contact you up to 3 times. If we receive no response after 30 days, you forfeit your right to have the item returned to you.

We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.

- Damaged or Defective returns

We will issue a replacement for damaged or defective items, all we ask is that the customer contacts us within 14 Days of receiving the order. If the product is Out of Stock, a refund of the merchandise and shipping will be given. All original packaging must be kept until you are notified otherwise. Contact Customer Support at support@smallwoodhome.com

Textile items that have been treated outside of our care instructions are not eligible for refund or return.

- Incorrect item returns

Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at support@smallwoodhome.com within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.

- Sales & Clearance Sales

All sale prices are subject to change without notice. Items listed as Clearance, Final Sale, Last Call, Warehouse Sale etc. are Final Sale. No returns, exchanges, refunds, or store credits will be offered for these products. No exceptions.

If an item goes on sale within 24 hours of your order, we will refund the difference to your original payment method.

- Discount codes and promotions

Discount Codes and Promotions are offered for a limited time and only one discount code can be used per order. Discounts are not automatically applied to your order unless stated. The code must be entered at check out. If the discount code hasn’t expired and is valid with the items in your cart, the subtotal will be adjusted accordingly once entered. Discount codes cannot be combined with any other offer and cannot be applied to previous purchases. Additional exclusions and restrictions may apply.

If an item that you purchased is discounted or goes on sale within 24 hours of purchase, we will issue a store credit for the difference. Please note that this price adjustment constitutes the item as now being on Sale or Clearance and it cannot be returned.

- Order cancellations

An order can only be cancelled prior to shipment for a full refund. Once an item has been shipped it cannot be changed or cancelled. Please refer to the Standard Returns section of the policy for returning orders. To cancel your order, please fill out our cancellation form

- Lost or stolen packages

If an order does not reach the intended address and is deemed lost, we will contact the carrier and report the package so that an investigation can begin. If the order cannot be located, a new order will be sent to the customer within 7 days.

We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.

- Order Issues FAQs

- I haven't received my order

You can find details about our shipping windows per product type by visiting our Shipping Info Page,

- My order was damaged

We will issue a replacement for damaged or defective items, all we ask is that the customer contacts us within 14 Days of receiving the order. If the product is Out of Stock, a refund of the merchandise and shipping will be given. All original packaging must be kept until you are notified otherwise. Please submit a support ticket, or Contact Customer Support at support@smallwoodhome.com.

- I've only received part of my order, when will the rest ship?

Don't worry if you've only receieved part of the order that you've placed, we haven't forgotten about it! Due to differing ship times across our products your items may arrive at different times since we like to get them out to you as soon as they become available - as soon as a label is printed for the items you're expecting, you will receive an email with a new tracking number for that shipment!

- I received the wrong order

Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at support@smallwoodhome.com within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.

- I'm not satisfied with my order

We're so sorry to hear the item you purchased didn't meet your expectations. Your satisfaction is extremely important to us and as long as you meet the criteria for our return policy and reach out to us within 14 days of receiving your order, we'll do what we can to get your item returned and have you shopping again in no time!

- How can I track my order

Once your order is shipped you will receive a shipping notification that contains tracking information for the item. You can also access this information by logging into your account and selecting the order number in question.

- Clothing FAQs

- Do your items run true to size / is there a sizing chart available

The majority of our items fit true to size (TTS), if our design team has noted sizing recommendations outside of that norm, it will be stated in the item descripton.

- Will we be restocking certain items after they sell out?

Not usually, but we do get daily returns that are made available again on the website, so come back and see us!

- What materials are your clothing items made of?

Every fabric we use is specificaly chosen for the item it will be made into with the goal of wrapping your kids in both comfort and quality - check each individual product for specific details on its base material.

- What is the return policy for clothing?

In order to return an item you must contact us within 14 days of receiving your order. The item must be in good/new condition and clothing must be new, unwashed, in the original packaging with all tags attached. If these requirements are not met, the request will be denied. If you return items that have been denied, the items will be returned to you at your cost. | to view our entire return policy visit our customer support page HERE.

- Do you restock sold out items?

Unless an item is returned and placed back into inventory, once our items are gone they're gone! In the cases when a returned item is loaded back inot our inventory it does become available again on our website - so check back just in case, we'll keep our fingers crossed for you!

- Installation FAQs

- How do I display my new wall scroll?

Every scroll we ship out comes with magnets and instructions, but just in case yours didn't, or the instructions get missplaced, you can view the instructions here

- How do I display my new hanging canvas?

Every canvas we ship out comes with twine and instructions, but just in case yours didn't, or the instructions get missplaced, you can view the instructions here

- How do I display my new wood wall photo?

Every wood wall photo we ship out comes with a triangle hook and installation instructions, but just in case yours didn't, or the instructions get missplaced, you can view the instructions here

- How do I display my new wood photo ornaments?

Every wood photo ornament we ship out comes with an eye hook and installation instructions, but just in case yours didn't, or the instructions get missplaced, you can view the instructions here

- How do I display my new wood framed sign?

Thank you for your purchase! You can view our installation instructions for wood framed signs here

- General FAQs

- Do you offer custom products?

We sure do! You can design your items by using our custom creator to add your favorite photos and text to wood framed signs, hanging canvases, and wood wall photos.

- What payment options do you accept?

We accept all major credit cards, PayPal, Venmo, Apple Pay, and Amazon Pay

- Do you restock the items that are sold out?

When an item other than a clothing item shows as "out of stock" on its product page it does mean that we're not currently selling it because our inventory was exhausted. We do recommend you check back soon though, as we do make an effort to restock our higher demand items for you! -- For our clothing, unless an item is returned and placed back in inventory, once our items are gone they're gone! In the cases when a returned item is loaded back into our inventory it does become available again on our website - so check back just in case, we'll keep our fingers crossed for you!