Privacy policy

Smallwoods operates smallwoodhome.com, powered by Shopify. This Privacy Policy explains how we collect, use and share personal information when you visit our website, create a custom product, place an order or contact us.

Information We Collect

Depending on how you interact with us, we collect:

• Contact and order details: Your name, email address, phone number, billing and shipping addresses, purchases, returns and other transaction information.
• Payment-related information: Payment method, transaction details and payment confirmations. Payment providers process the payment information you submit at checkout.
• Account information: Information you provide to create or manage an account, including account credentials, preferences and settings.
• Photos and custom designs: Images, text, layouts and other customization details you submit when creating a product or requesting an image review.
• Support information: Messages, photos and other details you provide when contacting our team.
• Website activity: Your IP address, device and browser information, identifiers, pages and products viewed, cart activity and interactions with our website.

We receive information directly from you, automatically through cookies and similar technologies, and from service providers and partners that help operate our business.

How We Use Your Information

We use personal information to:

• Process payments, produce custom products, fulfill orders and arrange delivery.
• Provide image reviews, answer questions and resolve order issues.
• Manage accounts, preferences, returns and other customer requests.
• Send order updates and other service communications.
• Send promotional messages and provide advertising, subject to applicable consent requirements and your choices.
• Understand and improve our website, products and customer experience.
• Prevent fraud, protect our services, meet legal obligations and resolve disputes.

Uploaded Photos and Custom Products

When you upload a photo or submit a custom design, we receive that content and the related product selections to prepare and produce your order.

If you request an image review, our team reviews the image for factors such as resolution, clarity and aspect ratio. If you report a print-quality issue, damage or an incorrect item, we may review your uploaded image, order details and photos of the finished product to investigate.

Your photos may include personal information about you or other people, including children in family photographs. Please submit only content you have the rights and permissions to use.

For questions about information contained in your photos, or to request access or deletion, use the privacy contact information below. Requests are subject to applicable legal requirements and exceptions.

How We Share Information

We share personal information with providers that help us operate our business, including Shopify and providers supporting payments, technology, storage, customer support, fulfillment, shipping and analytics.

We also share information with marketing and advertising partners to provide promotional services and personalized advertising. Depending on where you live, some advertising-related disclosures may be considered a sale or sharing of personal information, or processing for targeted advertising, under applicable privacy laws.

Information may also be disclosed when you direct or authorize us to do so, within our corporate group, to comply with legal obligations, to protect rights and security, or in connection with a business transaction such as a merger or acquisition.

Shopify and Other Providers

Shopify hosts our store and processes personal information to provide and improve its services. Certain Shopify features may also involve information about your interactions with Shopify and other merchants. Where Shopify processes information for its own purposes, Shopify is responsible for that processing and the associated privacy requests.

Learn more in the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

Payment providers and other third-party services may have their own privacy policies. If you follow a link to another website, review that website’s privacy policy before providing personal information.

Cookies and Advertising Choices

We use cookies and similar technologies to operate our website, remember preferences, understand website activity and support personalized advertising.

You can review available cookie settings through the Cookie preferences control on our website. You can also visit Your privacy choices to request an opt-out of applicable advertising-related sale or sharing of personal information.

Where required by applicable law, we treat a recognized Global Privacy Control signal as an opt-out request for the browser and device sending it. Where that signal can be associated with your Shopify account, the request also applies to that account. Other browser “Do Not Track” signals are not recognized.

Blocking some cookies may affect website features. Advertising opt-outs do not necessarily stop all advertising; you may still see advertisements that are not based on your activity.

Email and Text Messages

You can change your promotional communication preferences at any time:

• Text messages: Reply STOP to a promotional text from us to unsubscribe. You will receive an unsubscribe confirmation.
• Email: Select the Unsubscribe link at the bottom of a promotional email.

Unsubscribing from promotional messages does not prevent us from sending necessary non-promotional communications about your orders, account or service requests.

If you need help unsubscribing, contact our support team.

Retention and Security

How long we retain personal information depends on the information and why it is needed, including fulfilling orders, maintaining accounts, providing support, meeting legal obligations, resolving disputes and enforcing agreements.

No method of online transmission or electronic storage is completely secure. Please do not send payment-card details or other unnecessary sensitive information through ordinary support messages.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or deletion of personal information.
• Obtain a portable copy of your information.
• Opt out of applicable sale, sharing or targeted advertising.
• Use an authorized agent to submit a request where permitted.
• Appeal a decision about your privacy request where applicable.

To submit a request, contact us using the privacy contact details below. We may need to verify your identity or an agent’s authority. Some requests are subject to legal exceptions, including information we must retain.

We will respond within the time required by applicable law and will not discriminate against you for exercising your applicable privacy rights.

If you wish to appeal a decision, contact us using the same privacy contact details and identify the request you are appealing. Depending on where you live, you may also submit a complaint to your local privacy regulator or other relevant authority.

Children’s Privacy

Our shopping services are intended for adults. Adults may submit family photographs that include children when ordering custom products. This is different from inviting children to create accounts or submit information themselves.

If you are a parent or guardian with a concern about a child’s personal information provided through our services, please contact us using the privacy contact details below.

International Processing

Your information may be stored or processed outside the country where you live, including by Shopify and other service providers. Privacy laws in those locations may differ from those in your country. Where applicable law requires safeguards for an international transfer, those requirements apply to the transfer.

Changes to This Policy

We may update this policy to reflect changes to our practices, services or legal requirements. We will publish the updated policy on this page and provide additional notice where required by law.

Privacy Questions and Requests

For privacy questions, requests or appeals, contact us using the options below or write to:

Smallwoodhome.com, LLC
Corporate Headquarters
1512 Colony Cir
Longview, TX 75604
United States