Refund policy

If something is not right with your Smallwoods order, please contact us. Our team is here to help.

Custom Items

Custom items are made to your specifications, including your photo, size, layout or other customization. These items are not eligible for returns or exchanges unless they arrive damaged, defective or incorrect.

If you have an issue with your custom order, please contact us within 30 days of placing your order. Include your order number, a clear photo of the item and a brief description of the issue.

Once we confirm damage, a defect or a fulfillment error, we will send a replacement at no additional cost. If we need the original item returned, we will provide instructions and a prepaid return label.

If you are concerned about the quality of your print, contact us so we can review your uploaded image and finished product.

Non-Custom Items

Non-custom items are eligible for return when:

• You request the return within 30 days of placing your order.
• The item is unused, in its original condition and in its original packaging.
• The item is not marked Final Sale.

To start a return, contact our team with your order number, the item you would like to return and a brief reason. Please contact us for return instructions before shipping anything back.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. We recommend using a trackable shipping method.

Refunds

After your returned item is received and inspected, eligible refunds are typically processed within 1–3 business days. Refunds are issued to the original payment method or as store credit. Our team will confirm the refund method when arranging your return.

If store credit is issued, it is sent to the email address associated with your order and typically arrives within 24–48 hours after issuance. If you have not received it after 48 hours, please contact us.

This policy does not limit any rights or remedies available to you under applicable law.