Shipping policy
Every Smallwoods piece is made to order. Below you’ll find information about production, shipping options, tracking and getting help with your delivery.
Where We Ship
We ship to all 50 United States, including Alaska and Hawaii, and to Canada. We do not currently ship to other international destinations.
Please provide a physical street address. We cannot ship to PO Boxes or APO/FPO addresses.
Production and Delivery
Standard production typically takes 2–7 business days. Production time is separate from the time your package spends in transit.
Once your order is ready, it is shipped from our U.S. fulfillment facility. Delivery time depends on your destination and shipping method. Review the shipping information provided at checkout and follow your tracking link after shipment.
Production and delivery estimates may be affected by peak holiday demand, weather, carrier service disruptions or customs processing.
Shipping Options
- Standard shipping: Your order follows our standard production process before shipping.
- Express Production: Available at checkout, this option moves your order to the front of the production line and includes standard shipping. It speeds up production, not carrier transit.
- Overnight Shipping: Contact our support team to request this option. It includes priority production and next-business-day shipping after production is complete. It does not mean your order will arrive the day after you place it.
Express Production and Overnight Shipping orders are prioritized immediately and cannot be changed or canceled once placed.
If you have already ordered and would like an upgrade, contact us as soon as possible. Eligibility depends on your order’s progress. Our team will confirm availability and any additional cost before processing the upgrade. Shipping upgrades cannot be made after an order has shipped.
Shipping Charges and Free Shipping
Review the shipping charges shown at checkout before placing your order.
We occasionally offer free shipping promotions for qualifying orders within the contiguous United States. These offers exclude Alaska, Hawaii and Canada and may include order minimums, product restrictions or other requirements.
Free shipping is not available on every order. If your order met the requirements for an active offer but free shipping was not applied, contact us. Support can also review an adjustment when a qualifying free shipping promotion begins within 24 hours after you place your order.
Tracking Your Order
When your order ships, we send a shipping confirmation email with tracking information to the email address used at checkout. If you do not see it, check your spam or promotions folder.
Tracking may take 24–48 hours to update while the carrier scans and processes your package. If you received a shipping confirmation without tracking information, contact us if it has not arrived within 24 hours.
Some orders ship in multiple packages. Check each tracking number, as packages may arrive separately.
Address Changes and Multiple Addresses
Please check your shipping address carefully before placing your order. If you notice an error, contact us immediately with your order number and the corrected address. Our team will check whether a change is still possible. A request does not confirm that your address has been updated.
Once an order has shipped, we cannot change its shipping address. You may contact the carrier to ask whether a delivery change is available.
Checkout accepts one shipping address per order. If you need items sent to multiple addresses, contact us before shipment. Eligible orders may be split for an additional charge of $10 per additional address. Our team will confirm eligibility and arrange payment.
Orders Shipping to Canada
Shipping rates and delivery estimates vary by destination and are shown at checkout. Please allow additional time for customs clearance.
Recipients are responsible for applicable customs duties and import taxes. Duty fees are not included in the product price or shipping charge. The carrier will notify you if payment is required before delivery.
Delayed or Missing Packages
Carrier delivery dates are estimates and may change. If your tracking has not updated for seven consecutive days, contact us with your order number and tracking information so we can review the shipment.
Shipping charges are not refundable for carrier-related delays when an order ships on time and is delivered.
If tracking shows delivered but you cannot find your package:
- Check other entrances, porches, garages and package lockers.
- Ask household members, neighbors or your property manager whether they received it.
- Allow up to 24 hours, as a package may be marked delivered before it arrives.
- If it is still missing, contact us with your order number and tracking number.
If only part of your order has arrived, check for additional tracking numbers before reporting missing items.
Smallwoods is not responsible for stolen packages, but our team can help you work with the carrier and review the next steps.
Items Damaged in Shipping
Please inspect your items when they arrive. Report damaged or defective items within 30 days of placing your order. Include your order number, a clear photo of the damage and a brief description of the issue.
Our team will review your request. If the damage or defect is confirmed, we will provide a replacement at no additional cost. In some cases, we may provide a prepaid return label for the affected item.