Terms of service

These Terms of Service apply to your use of smallwoodhome.com and purchases from Smallwoods. Our store is powered by Shopify. By using our website or placing an order, you agree to these terms and the policies linked below.

Using Our Website

You must be legally able to enter into a purchase agreement or use our services with the involvement of a parent or legal guardian. Provide accurate contact, billing and delivery information, and use only payment methods you are authorized to use.

You may not use our website for unlawful activity, fraud, infringement of another person’s rights, distribution of malicious software or interference with the website’s operation.

Orders, Prices and Promotions

Review your items, quantities, sizes, customizations and delivery address before completing checkout. Prices, applicable taxes and shipping charges are shown during checkout. Promotions are subject to their stated eligibility requirements and conditions.

We may update product availability, descriptions and prices. If an error affects an order you have already placed, we will contact you about the correction or cancellation and any applicable refund. A later price change does not, by itself, change the amount owed for an existing order.

We may decline or limit orders involving suspected fraud, unauthorized activity, unavailable products or other legitimate business restrictions, subject to applicable law and refund obligations.

Custom Photos and Designs

You are responsible for having the rights and permissions needed to submit and reproduce your photos, text and other content. We cannot print unauthorized copyrighted material or content that violates our published image guidelines.

You retain ownership of your submitted content. You give Smallwoods and the providers helping fulfill your order permission to reproduce and process that content as needed to prepare, produce and deliver your selected product and provide related customer support. This permission does not transfer ownership of your content.

Permission to fulfill a custom order does not, by itself, grant permission to use your photo in public advertising. Public marketing use must be covered by separate permission or an applicable agreement you accept.

Review your photo crop, layout, spelling and design before ordering. Parts of an image outside the visible design area will not appear on the finished product. Image resolution, screen settings and viewing conditions can affect how a print looks. These differences do not excuse a manufacturing defect or an item that does not match your order.

If you would like help checking an image before ordering, request a complimentary image review through our support form.

Changes and Cancellations

Orders placed without Express Production or Overnight Shipping may be canceled or modified within 12 hours of placement. This window applies to both custom and non-custom orders.

To request a cancellation, visit our support form, enter your order number and the email address used at checkout, and select Cancel Order. Submit customization changes through the same support channel within the eligible window.

After 12 hours, routine cancellations and customization changes are no longer available.

Express Production and Overnight Shipping orders cannot be routinely changed or canceled after placement. These orders are prioritized immediately, so the 12-hour window does not apply.

If you need a shipping-address correction or shipping upgrade, contact us immediately. Availability depends on your order’s fulfillment status and is not guaranteed. Do not assume a change is complete until our team confirms it.

These limits do not remove cancellation or refund rights required by applicable law.

Production and Shipping

Production time is separate from carrier transit time. Standard production typically takes 2–7 business days. Review any order-specific estimates and shipping options presented before purchase.

Express Production prioritizes production and includes standard shipping. Overnight Shipping includes Express Production followed by next-business-day carrier service after shipment. It does not mean your order will arrive the day after you place it.

If we cannot ship within the applicable promised timeframe, we will provide any delay notice, cancellation option and refund required by law. Carrier delivery estimates may be affected by weather, service disruptions or other delays.

Returns, Refunds and Order Issues

Our Return and Refund Policy explains eligibility, return shipping, refund processing and help with damaged, defective or incorrect items.

Custom items are not eligible for routine returns or exchanges. Eligible non-custom returns must be requested within 30 days of placing your order and must meet the conditions in that policy.

Report damaged, defective or incorrect items within 30 days of placing your order. Include your order number, photos and a description of the issue. Once we confirm damage, a defect or a fulfillment error, we will provide a replacement at no additional cost.

Nothing in these terms limits rights or remedies that cannot be waived under applicable law.

Website Content and Customer Feedback

Smallwoods branding and original website materials belong to their respective rights holders. Using the website does not transfer ownership of those materials or authorize their commercial reproduction.

You are responsible for the content you submit. Do not submit unlawful, misleading or infringing material. We may remove content that violates these terms or restrict misuse of the website.

Nothing in these terms prevents you from sharing an honest review of your experience.

Privacy and Third-Party Services

Our Privacy Policy explains how we handle personal information. If these terms conflict with that policy about personal-information handling, the Privacy Policy controls.

Third-party websites and services may have their own terms and privacy policies. Review those terms before using those services. A link from our website does not make Smallwoods responsible for a third party’s independent services.

Separate Programs

Separate agreements may apply to optional programs, including photographer, creator or affiliate programs. If you participate in a program, review the agreement presented for that program. Program-specific permissions do not automatically apply to every customer or ordinary photo order.

Service Availability and Legal Rights

We do not guarantee that the website will always be available or free from interruptions or errors. We may maintain, update or discontinue website features.

These terms do not exclude warranties, liabilities or consumer protections that cannot lawfully be excluded. Our website availability provisions do not override our obligations for orders, refunds or confirmed product defects.

Governing Law

These terms are governed by the laws of the State of Texas, subject to consumer protections and other rights that cannot be waived under the law applicable to you.

Changes to These Terms

We may update these terms as our services or legal requirements change. Updated terms will be posted on this page. Changes will not retroactively remove rights attached to an existing order.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.